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Product FAQ
  • How should I check the aluminum profile after receiving it?
    After receiving your aluminum profiles, follow these steps to make sure they meet your specifications:
    1. Check for any visible damage such as dents, scratches or bends. Ensure consistent surface finish and no defects.
    2. Measure the dimensions of the extruded parts to confirm that they meet the specified tolerances. Use calipers or other precision measuring tools.
    3. Confirm that the quantity of extruded parts received is in accordance with the order.
    4. Check the surface for signs of chromatic aberration or contamination.
    If you notice any discrepancies or problems, please contact supplier immediately to resolve the issue.
    Jun 29,2024
  • How can I be sure a product is made by DYM?
    To ensure a product is from Hero, look for the company logo on each item. Hero profiles are packaged in protective materials such as extensible film, heat carrier film, cardboard boxes, or tubes. These packages are labeled with essential information including the product name, identification code, EAN code, brand name, material, and finish.
    Jun 29,2024
  • How to choose the profile height?
    The height relationship between the profile and the floor/cover depends on several factors: the type of profile, its intended use, and the specific floor/cover being installed.
    Jun 29,2024
  • Any discount for large orders?
    A quantity discount is often available when large volumes of products are required.
    May 6,2024
  • Can I easily install tile trim myself?
    DYM's tile trim design is market proven and easy to install. We provide detailed installation manuals and video tutorials to ensure that customers can easily complete the installation. If you encounter any difficulties during the installation process, our professional after-sales team will provide online guidance and support.

    Our products are machined by highly automated machines and each component is precisely designed to simplify the installation process. Our engineers are dedicated to product design, ensuring that the tile trim is not only attractive, long in service life, but also easy to install.

    DYM is not only a product supplier, but also a problem solver. We provide efficient after-sales service to ensure that any problems you encounter when using the product can be solved in a timely manner. Our team of professionals will provide continuous support to ensure your product experience is satisfactory.
    Field installation drawing
    installation effect drawing
    customer feedback
    Apr 27,2024
  • Q: Can tile trims be used with any type of tile?

    Tile trims are compatible with most types of tiles, including ceramic, porcelain, natural stone and glass.

    Dec 25,2023
  • Q: Can tile trims be customized or cut to fit corners or irregular shapes?

    Yes, tile trims can be customized or cut to fit corners or irregular shapes using appropriate tools.

    Dec 25,2023
  • Q: Are tile trims waterproof?

    Tile trims made of materials like aluminum and stainless steel are waterproof and resistant to moisture.

    Dec 25,2023
  • Q: How do I install tile trims?

    Tile trims can be installed using adhesives, screws or clips, depending on the material and the specific installation requirements.

    Dec 25,2023
  • Q: Can tile trims be installed on both walls and floors?

    Yes, tile trims can be used on both wall and floor tile installations.

    Dec 25,2023
  • Q: How do I choose the right tile trim for my project?

    Consider the tile material, thickness, color, and overall design aesthetic of your project. Consult with our experts or refer to our product guides for recommendations.

    Dec 25,2023
  • Q: What is tile trim used for?

    Tile trim is used to protect and finish the edges of tiles, providing a clean and professional look.

    Dec 25,2023
  • Q: Can I order custom tile trims in different colors?

    Yes, We have thousands of colors and offer custom color options for tile trims. Please provide us with the desired color reference or sample for color matching.

    Dec 25,2023
  • Q: Can I customize the finish of the tile trim?

    Yes, we provide various finishes for custom tile trims, such as brushed, polished, anodized, and powder-coated, to match your desired aesthetic.

    Dec 25,2023
  • Q: Do you offer design assistance for custom tile trims?

    Yes, our team of experts can provide design assistance and guidance to help you create the perfect custom tile trim for your project.

    Dec 25,2023
  • Q: What materials can I choose from for the custom tile trim?

    We offer a wide range of materials for custom tile trims, including aluminum, stainless steel, brass and PVC.

    Dec 25,2023
  • Q: Can I customize the size and shape of the tile trim profile?
    Yes, we offer customization services to meet your specific size and shape requirements for the tile trims.
    Size: 8mm/10mm/12mm/customized.
    Shape: round/box/L/U/T/customized.
    Dec 25,2023
  • Q: What's Your MOQ?
    500 pieces.
    For RTS products, the MOQ can be 500 pieces of decorative tile trim profile in multiple colors and styles;
    For customized products, the minimum order quantity for decorative tile trim profile in a single color or size is 500 pieces.
    Dec 25,2023
  • Q: What scenarios is Tile Trim suitable for?
    DYM tile trim
     Tile edge trim, also known as tile trim, is a decorative edge strip used to decorate and protect the edge of tiles.

    Tile Trim is suitable for tile decoration occasions such as kitchens, bathrooms, floors and walls, providing beautiful decoration and protection for the edges.
    Dec 12,2023
Service FAQ
  • What online payment options do you have?
    Our online payment options include credit cards, debit cards and other electronic payment methods. If you have specific payment needs, please feel free to let us know and we will do our best to meet your requirements.
    Jun 29,2024
  • What credit cards do you support for online payment?
    Payment for the order can be made using a valid Visa, Mastercard, American Express, or Discover credit card.
    Jun 29,2024
  • Will you help in shipping profiles?
    Yes. We will safely package the aluminum extrusion profiles. Then arrange for the shipping process. Our team will help you get cost effective solution. For inquiries, or assistance, you can talk to us.
    May 6,2024
  • What is your after-sale service?
    Our after-sale service includes free spare parts, online technical support and other.
    May 6,2024
  • Are there any after-sales services after installation?
    To extend the quality of each product order, DYM is always in touch with the executed projects to solve any questions you may meet.
    May 6,2024
  • Can we have our own logo or company name on the products or package?
    Sure. Your logo can be put on our products. And if the cartons printing needed to be customized, please send us the artwork and detailed requirements by email or leave a message.
    May 6,2024
  • What are the key factors that influence the production cost of tile trim

    The production cost for tile trim is a multifaceted aspect that involves various factors such as raw material costs, labor, technology, and overheads. To optimize production, manufacturers focus on controlling variable costs and implementing lean production mechanisms. DYM's Advanced technology and efficient production processes are key to minimizing costs and maximizing value, which is crucial for setting competitive wholesale prices and achieving a favorable position in the market.
    Apr 27,2024
  • Refund Policy for Sample Charges.
    Buyer shows sample drawing
    At DYM, we value customer satisfaction and long-term cooperation. We're pleased to offer a refund for the sample charge of our tile trims when you place an order. Our samples mirror the high quality of our products, ensuring you can purchase with confidence. For orders that meet our specified quantity or amount, the sample fee will be fully refunded or deducted from the total cost, providing you with a preferential transaction price. Contact our Customer Service for more details and enjoy our commitment to quality and competitive pricing.
    Apr 27,2024
  • I want to customize tile trim to enhance my brand identity and meet specific project requirements.
    DYM extrusion mold production
    At DYM, we specialize in bespoke tile trim solutions to meet your unique requirements. Our expert team collaborates with you to design and manufacture tile trims that enhance brand recognition through distinctive shapes, colors, and designs. We prioritize customer satisfaction and ensure our customization services encompass design consultation, product development, and sample provision. Trust us to deliver tile trims that perfectly align with your specifications, achieving stability and consistency in every product. Reach out to us for a personalized service experience that caters to your specific needs.
    Apr 27,2024
  • Q: How to get a quote quickly?

    You can request a quote by filling out the contact form on our website or by contacting our sales team directly via phone or email. Please provide us with the necessary details regarding your custom tile trim requirements.

    Dec 25,2023
  • Q: What are DYM's main markets?

    DYM's main markets are European Union countries, American countries, Australia, the Middle East, South Africa and some Asian countries.

    Dec 25,2023
  • Q: What are DYM's main customer types?

    Our customers include construction contractors, wholesalers, retailers, building materials supermarket,importers etc.

    Dec 25,2023
  • Q: How To Place An Order For Decorative Tile Trim Profile?
    a. Contact us and send your customization requirements (logo, design, size, etc.).
    b. Produce samples according to your requirements (3-5 days). 
    c. Confirm order details after the samples are correct.
    d. After receiving the deposit, confirm the samples with you again before mass production (20-35 days).
    e. Our QC team will provide free inspection services.
    Dec 25,2023
  • Q: What Kind Of Payment Terms Can You Offer?
    We accept TT, Western Union ,L/C. 
    You can choose the one which is the most convenient or cost effective for you.
    Dec 25,2023
  • Q: What Is Free Design Service?

    To all customers, we provide free product design and product packaging design services, customized according to your brand. Create high-quality products that match your brand ethos and attract target customers, as well as uniquely designed product packaging that accurately conveys your brand message.

    Dec 25,2023
  • Q: What ls Our General Lead Time?
    (1) RTS product: Immediate delivery;
    (2) Custom product: 20-35 days after confirming sample. 
    Dec 25,2023
  • Q: What Value-Added Services Do We Offer?

    Not only can we provide customized product services, but we can also provide marketing support and factory inspection services etc.

    Dec 25,2023
  • Q: Can You Provide Samples?
    Yes, We can provide free sample, but you need pay shipping fee.
    Dec 25,2023

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DYM DECOR has 10 years of production experience. Welcome to contact us to provide you with the perfect finish solution.

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